FAQ

Orders are dispatched within 1-2 business days. After dispatch, delivery to the UK usually takes 1-3 business days.

Shipping costs vary depending on the delivery address, weight, and size of the order. Exact shipping costs will be clearly displayed at checkout after entering your shipping information.

If your order has not yet been shipped, you can contact us immediately to update the shipping address. Unfortunately, we cannot change the address after the order has been shipped.

Thank you for choosing IZODEKOR.

We offer free delivery for orders within the UK, with express delivery costing £6.90. For Jersey, the Isle of Man, and Ireland, standard delivery costs £10.90 per parcel, while express delivery costs £19.90. Our products typically ship within 2-3 days, but some items, such as 244x122 cm marble slabs, can take up to 3 weeks. During checkout, you'll see two delivery options with estimated delivery dates.

We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal and secure online bank transfers.

Yes, all payments on our site are encrypted using industry-standard SSL technology, so your data is safe and secure.

We currently do not offer a payment option in installments. Payments must be made in full at checkout.

Thank you for choosing IZODEKOR.

As soon as your order has been shipped, you will receive an email with tracking information. You can track your package directly on the carrier's website or on our order page using the tracking number provided.

https://izodekor.fr/apps/tracking-page

What should I do if my order arrives damaged or defective?

If your order arrives damaged or defective, please contact us immediately by email with your order number, photos of the damage, and a brief description of the problem.

Yes, you can return your order within 14 days of receiving the products, provided they are unused, undamaged, and in their original packaging. Please contact our customer service for return instructions.

Thank you for choosing IZODEKOR.

Yes, IZODEKOR wall panels are designed for easy DIY installation. You can install them quickly with simple tools and our detailed installation guide, included in your order.

Typically, you'll need a tape measure, a spirit level, a saw or cutter (for cutting), mounting glue or adhesive, and optionally, screws for additional attachment. Detailed instructions are included with your panels.

IZODEKOR panels can be installed on most smooth, clean, and dry surfaces, including Placoplâtre, wood, concrete, brick, and ceramic tile. Before installation, ensure the surface is clean and stable.

Thank you for choosing IZODEKOR.